Essential Information for Europe & Worldwide Holidays

Essential Information for Europe & Worldwide Holidays

Click here to view the Essential Information for Travelsphere Europe and Worldwide Holidays

The Essential Information on the link above is to help you prepare and take any necessary actions prior to your forthcoming holiday. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.

Latest Offers Terms & Conditions

Book a holiday to USA or Canada & start your holiday with a FREE UK Airport Lounge Pass

Book any Travelsphere holiday to USA & Canada departing in 2024 and subject to availability we will arrange for free mainland UK airport lounge at the start of your holiday for each traveller on the booking. The location of the lounge will be as determined by our supplier at your UK departure airport. For outbound connecting flights, the lounge will be booked at departure airport of the principal flight. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider. If a lounge is not available due to demand or closed prior to the outbound flight departure, no refund, alternative service or credit will be given. Timings of access will be determined by Travelsphere. To qualify, your booking to North America must be confirmed between 14th October – 30th November 2023 inclusive. This offer applies to new bookings only, is subject to availability on selected departures only. This offer can be combined with other offers available at the time of booking. There is no cash alternative and should you choose not to use the lounge a refund will not be available. If we are forced to cancel your trip and transfer you to an alternative date the lounge pass will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

 

SPECTACULAR SAVINGS

Save up to £500 per couple on selected 2024 Europe holidays and selected 2024 and 2025 worldwide holidays when you book between 4th September and 31st October 2023. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

 

NORTH AMERICA FLASH SALE

Save up to £500 per couple on selected 2023 AND 2024 holidays in the USA and Canada when you book between 4th July and 31st October 2023. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

BOOK TWO OR MORE TRIPS

Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

Our Guarantees to you

GUARANTEED DEPARTURES

Certain holidays we offer are “Guaranteed Departures.” Please note that not all of our departures will be Guaranteed Departures. Our Guaranteed Departures will be flagged on our website next to the departure date. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Guaranteed holiday departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms (for example flights, accommodations and principle or regional airports are not guaranteed as these are subject to change and confirmed within your final documents) or good faith, health and safety concerns.

This guarantee is not applicable in the case of Force Majeure, or due to FDCO or Local Government restrictions relating to COVID or where a trip is impacted significantly due to operational reasons outside of our control such as changes by 3rd party suppliers or due to the commercial viability of the trip. Up to date holiday and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying holiday information and departure dates are subject to change and may not be relied upon for the purposes of this guarantee. If a holiday is cancelled by us before the date of departure for reasons other than Force Majeure, COVID restrictions, operational changes outside of our control as outlined above or the commercial viability of the trip and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:

  1. a substitute holiday of equivalent value
  2. a substitute holiday of superior value; where there is an increased cost you will be responsible for the difference or
  3. a substitute holiday of lesser value if no holiday of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the holiday originally purchased and the substitute holiday; or
  4. a full refund of all monies paid for the cancelled holiday.

We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, we reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a holiday as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.

 PRICE MATCH

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:

  • Departs on the same day from the same port/ airport using the same flight with the same carrier (if Flight-Inclusive).
  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and, where applicable, the services of a Holiday Director/ Local guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel.

Applicable to new bookings only.

Expired Offers

PRIVATE CHAUFFEUR AIRPORT TRANSFERS (Flight Inclusive Worldwide and European holidays 2022/23)
Book a Flight Inclusive 2022/23 Worldwide, European or Festive holiday before 14/11/22 and we will include  a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on travelling from/to one residential address within a 100 mile route of a) a mainland UK departure airport for the main flight (usually from London Heathrow or Gatwick) , regional flight or connecting flight provided in the Flight Inclusive holiday or b) a Belfast departure airport (travelling from/to one residential address in Northern Ireland). You need to contact us to request to book this service. This request needs to be made 16 weeks before departure date. After this date, a £100 Per Booking Price Reduction will be added to the booking. Bookings made within 16 weeks are not eligible to select a Private Chauffeur Airport Transfer. You will receive an email 7-14 days prior to departure from our partners to confirm your pick up times. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only.

AIRPORT TRAVEL SERVICES - FREE CAR PARKING (Flight Inclusive Worldwide and European Holidays)
As an alternative to the Private Chauffeur Airport Transfer, book a Travelsphere Flight Inclusive Holiday before 14/11/22 and subject to availability, we will arrange free long stay car parking at your mainland UK (departure airport of main flight, regional flight or connecting flight included in your holiday) or Belfast departure airport for the duration of your holiday up to the value of £100, one parking space per booking. The location of the car park will be as determined by our supplier, may be off airport and you may be required to take a shuttle bus from the car park to the airport terminal. Cars will be left at owner’s risk and in accordance with the terms and conditions of the service provider. This offer applies to new bookings only.

AIRPORT TRAVEL SERVICE - £100 PER BOOKING PRICE REDUCTION (Flight Inclusive Worldwide and European holidays 2022/23)

Applicable to all eligible flight inclusive Long Haul bookings made before 14/11/22. If you choose to use either the included Private Chauffeur Service or Free Car Parking, you must advise us either at the time of booking or, if not advised at the time of booking, no later than 16 weeks before departure. If you choose to use neither the included Private Chauffeur Service or the Free Car Parking, we will automatically apply a £100 Price Reduction to your booking. If you have not advised us of your choice at least 16 weeks prior to departure we will assume that you have decided not to use either the Private Chauffeur Service or the Free Car Parking, and the £100 per booking price Reduction will automatically be applied to your booking. At 16 weeks prior to departure your decision, or the assumed decision, will be final and we will not be able to amend. Use of the Private Chauffeur Service or Free Car Parking is subject to the terms of these services. This offer may be withdrawn/changed at any time.

AIRPORT TRAVEL SERVICE - £150 PER BOOKING PRICE REDUCTION (Flight Inclusive Worldwide and European holidays 2022/23)

Applicable to all eligible flight inclusive festive bookings made before 14/11/22. If you choose to use either the included Private Chauffeur Service or Free Car Parking, you must advise us either at the time of booking or, if not advised at the time of booking, no later than 16 weeks before departure. If you choose to use neither the included Private Chauffeur Service or the Free Car Parking, we will automatically apply a £150 Price Reduction to your booking. If you have not advised us of your choice at least 16 weeks prior to departure we will assume that you have decided not to use either the Private Chauffeur Service or the Free Car Parking, and the £150 per booking price Reduction will automatically be applied to your booking. At 16 weeks prior to departure your decision, or the assumed decision, will be final and we will not be able to amend. Use of the Private Chauffeur Service or Free Car Parking is subject to the terms of these services. This offer may be withdrawn/changed at any time.

For customers with bookings within Europe these terms are applicable for bookings made after 1st August 2021.